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Quality Assurance (#259.002.314) 

Localización: Santa Ana (San José), Costa Rica (CV #259.002.314)

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CITI Bank – Account Executive Coordinator – HRSS Human Resources Shared Service April 2014 – November 2015 • Managed back office employee data such as: o Report Lines. o Creation of Contract Extensions. o Personal Data Change (address, names, social security numbers, marital status). o Mandatory Leave processes. o Bank Accounts (new employees, modifications to existing employees, retired). o Terminations Reports. CITI Bank – Administrator of the Global Training Tool Management. October 2013 – April 2014 o Created worldwide lessons. o Designation and logistic of Rooms for training in hotels, buildings, internal facilities o Created Rosters. o Provided internal customer service. Infosys BPO – Customer Service Representative – Procurement Department. February 2014 – October 2014 o Created purchase requisitions to purchase orders. o Generated and control of open Items Control & Report. o Led internal customer service. o Le internal and external calibrations. IBM Costa Rica - QA Analyst - BELL T.V Account. May 2011 - November 2013 o Led report creation. o Designed and improved presentation material for top management. o Led calibrations with internal and external controls. o Carried out feedback and training sessions for agents. o Created action plans for agent’s improvement. o Monitored calls. o Provided feedback to agents and team supervisors. o Created individual and teams improvement plans. Trainer - BELL T.V Account o Led trainings for the new and existing agents. Customer Service Representative- BELL T.V Account o Led troubleshooting verifying signals, checking wires connections, modem connections and compatibility. o Provided billing and policies explanations. o Soft sales. o Created technician appointments. o Received and negotiated escalation problems. Tecnología Virtual – QA Tester – January 2007 – September 2009 o QA tester for screen software interface creation and screen software design with FLEX tool. Fujitsu - Customer Service DSL Tech Support Representative – AT&T August 2005 – November 2007 o Led troubleshooting and verifying signals, checking wires connections, modem connections and compatibility for windows and apple environments. o Led web email and outlook troubleshooting.

Detalles personales

Nombre
Allan Vargas
Género
Masculino
Edad
35 Años

Detalles de empleo

Estatus del Empleo
Tiempo Completo o Tiempo Parcial o Contrato / Freelance
Tipo de salario
Salario por horas
Localización preferida
Ciudad
Santa Ana
Population
134.900
Código Postal
CR-10901
Distrito
Santa Ana
Estado
San José
País
Costa Rica

Formación Profesional

Cualificación más alta
Universitario Titulo  (Allan Vargas) de Universidad Nacional, Heredia  with 8.5 Calificaciones / Año / Clase

Detalles Profesionales

Experiencia Profesional
10 Años
Idiomas
Español (Experto)
Ingles (Experto)



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